Practice management for mental health. Built around the work.

Training & Resources

Virtual Waiting Room Walkthrough

Discover how to gracefully manage your client flow with the Virtual Waiting Room. This walkthrough demonstrates how to admit patients, send secure direct messages before the session starts, and provide a seamless, professional pre-appointment experience.

Telehealth1:39All videos

About this video

The Virtual Waiting Room is where clients arrive before a telehealth session starts. This walkthrough shows how the room works from the clinician's side: seeing who has arrived, letting them in when you're ready, and messaging them while they wait. It's aimed at clinicians running virtual appointments who want the start of a session to feel calm and professional.

What you'll see

  • Admitting a client into the session when you're ready for them
  • Sending a secure direct message to someone still waiting, for example if you're running late
  • Keeping an eye on client flow when appointments run back to back
  • What the client sees while they wait for you
Virtual Waiting Room Walkthrough | NousTalk