Frequently Asked Questions

Frequently Asked Questions

Tips To Have a Better Audio/Video Session

  1. Use an updated Chrome, Mozilla Firefox or Safari 11 browser
  2. Make sure your camera, microphone, and speakers are on and adjusted appropriately. First time users will be prompted to “Allow” their camera and microphone on their device to connect with NousTalk. If you do not “Allow” your camera and microphone to connect with NousTalk your audio video session will not work. (If you inadvertently “Block” the connection with NousTalk. You will have to go into your browser preferences or extensions and re-enable your camera and microphone settings.
  3. As a patient, be sure to sign in using your first and last name
  4. Limit internet usage during a call. For example, do not stream movies or download music at the same time, even on a different computer on the same network
  5. Use an HD webcam camera to achieve an HD video feed
  6. Face a light source and limit background noise
  7. Sit between 2 ft to 4 ft from the webcam
  8. Use an ethernet cable to connect to the internet (sometimes a poor Wifi connection can impact call quality)
  9. Make sure that you are in a private environment or wear earphones to avoid unintended individuals from overhearing your session.

Eliminate Patient/Professional Barriers

Overview

With rising healthcare costs and an increasing demand for quality care, telemental and e-therapy solutions are becoming increasingly important, especially for those without easy access to medical professionals. The NousTalk platform makes it possible to integrate audio, video and messaging into your practice and workflow, extending mental and behavioral health care accessibility and quality of care.

Our encrypted technology provides you with a convenient, secure, and cost-effective solution. Healthcare professionals can share important medical data or talk to their patients or one another using NousTalk confidently and securely. The NousTalk platform is Safeharbor certified, so you can be sure that important patient data remains secure.

Yes, all media traffic is encrypted no matter the endpoint you use (web or mobile) or the session setup you choose (P2P or multiparty). That means that you are safe when using NousTalk solution even if use is in an open public hotspot.

Yes, NousTalk  is happy to provide expert guidance and white-glove assistance for your practice implementation and integration needs.  Our expert technical support staff will assist you before, during and after your NousTalk implementation.

Contact us to schedule a consultation and let us help you assess your needs and recommend the optimal services to suit you.

Canada’s federal law, the Personal Information Protection and Electronic Documents Act (PIPEDA), is comparable in many ways to the Health Insurance Portability and Accountability Act (HIPAA) in the United States. However, there are several differences to keep in mind.

Easily Integrate Online Therapy Software Into Your Practice Workflow