FAQs

We believe in earning your business every single month, which is why we never lock our clinics into restrictive long-term contracts. We offer highly flexible, month-to-month billing so you can cancel, upgrade, or change your plan at any time without penalty. However, if you are looking to save on your overall costs, you can optionally choose our annual billing plan which provides a generous two-month discount on your total subscription.

No. We believe in complete pricing transparency. The price you see on our pricing page is exactly what you pay. There are zero hidden fees, no mandatory setup costs, and no surprise charges for standard support or onboarding. Optional add-ons (like specific SMS bundles or advanced AI Scribe usage) are always clearly outlined before purchase.

NousTalk is designed to simplify the reimbursement process for both you and your clients by generating highly detailed superbills. These superbills contain all the necessary clinical coding, including CPT codes, ICD-10 diagnosis codes, and provider NPI numbers, required by major insurance companies. Clients can securely download these superbills directly from their patient portal and submit them to their insurance providers for out-of-network reimbursement. This allows you to maintain a private-pay model while still easily providing your clients with the documentation they need.

Yes, NousTalk provides a secure, branded Client Portal where your patients can easily view your real-time availability and book their own appointments online. You maintain complete control over your schedule by setting custom booking windows, required buffer times between sessions, and specific days you are available. This self-serve scheduling capability significantly reduces phone calls and administrative back-and-forth for your front desk staff while providing a modern experience for your clients.

Absolutely. We understand that you manage your personal life outside of the clinic, so NousTalk offers seamless two-way calendar synchronization with major providers like Google Calendar, Apple Calendar, and Microsoft Outlook. This ensures that personal events automatically block out time in your clinical schedule to prevent accidental double-booking. Furthermore, to maintain strict HIPAA and PIPEDA compliance, all patient names are automatically anonymized when synced to your personal calendar.

Yes, your practice can scale with complete flexibility. You can upgrade from the Professional to the Growth plan at any time as your clinic expands and requires advanced features. If you decide to downgrade, the changes will simply take effect at the start of your next billing cycle.

Security and patient privacy are our top priorities. Every single telehealth session hosted on NousTalk is end-to-end encrypted and completely compliant with HIPAA, PIPEDA, and GDPR standards. We do not store any video data on our servers unless you explicitly utilize the AI Scribe recording feature with documented patient consent. You can conduct your virtual appointments with total peace of mind, knowing that your sensitive clinical conversations are protected by enterprise-grade security protocols.

Yes, NousTalk features a fully integrated, HIPAA and PIPEDA-compliant secure messaging system. You can communicate directly with your clients between sessions to share important clinical resources, answer quick questions, or send secure document attachments without relying on non-compliant personal email or text messages. All communication history is permanently and securely logged within the client’s profile, ensuring you maintain a perfect, auditable record of all patient interactions.

Every new clinic receives a personalized, 1-on-1 white-glove onboarding experience. One of our product specialists will guide your team through the entire platform setup, including configuring your calendar, importing your specific clinical templates, and setting up automated billing. This ensures your staff is completely confident before you see your first patient.

NousTalk provides a highly organized, centralized client profile that securely stores all essential patient data in one place. Providers can instantly access personal demographics, contact information, complete session history, clinical notes, uploaded medical documents, and billing records without switching tabs. The intuitive interface is separated into specific sections like Notes, Sessions, Payments, Documents, and Secure Messages, ensuring that you always have a comprehensive, 360-degree view of your client's care journey at your fingertips.

NousTalk features a fully automated billing system designed to significantly reduce your administrative workload and save you hours every week. After each completed session, the platform automatically generates professional, branded invoices that can be instantly emailed to your clients. Providers can easily track payment statuses, monitor outstanding balances, and view detailed session-wise billing histories directly from their dashboard. Additionally, all invoices can be securely downloaded as PDF documents for your own record-keeping or for clients who request physical copies.

Absolutely. We utilize enterprise-grade security protocols to ensure that all patient data, clinical notes, and billing information are strictly protected. All data is encrypted both in transit and at rest using AES-256 encryption, which is the same rigorous standard used by major financial institutions. We employ continuous security monitoring, automated threat detection, and regular third-party penetration testing to guarantee your clinic's sensitive information remains completely safeguarded against unauthorized access.

NousTalk provides a fully integrated, browser-based telehealth experience that requires zero software downloads or plugins for you or your clients. Sessions are powered by advanced WebRTC technology, ensuring high-definition video and crystal-clear audio that automatically adapts to your internet connection speed. Providers can easily share their screens, utilize interactive digital whiteboards, and securely send files or links through the in-session chat. Getting started is as simple as clicking a single secure link sent via email or SMS right before the appointment begins.

NousTalk includes a smart scheduling system that allows clients to book appointments based on real-time provider availability. Providers can define their working hours, booking windows, session durations, and availability preferences. The interactive calendar supports day, week, and month views, making it easy to manage appointments efficiently.

Setting up a solo practice can literally take less than 15 minutes to configure the basics like your calendar and billing information. For larger, multi-provider clinics requiring full data migration from an old system, the complete transition is typically scheduled over a weekend. This guarantees that you can leave your old software on Friday and begin treating clients on NousTalk on Monday morning without missing a beat.

We offer comprehensive, white-glove data migration services for all new practices joining NousTalk from legacy systems. Our dedicated onboarding specialists will work with you directly to securely export your existing client demographics, historical clinical notes, and billing history. We handle the entire import process to ensure zero downtime for your clinic.

Yes, automated email reminders are sent to clients for upcoming sessions. Confirmation notifications are also triggered when appointments are booked, cancelled, or rescheduled. These reminders help reduce no-shows and improve overall attendance rates.

We integrate seamlessly with Stripe to support a wide variety of secure payment methods, ensuring your clients can pay easily and conveniently. You can securely store client credit cards on file for automatic charging after sessions, which drastically reduces late payments and no-shows. The platform supports all major credit cards, debit cards, and secure bank transfers, with all transactions processed through bank-level encryption. Providers can effortlessly manage refunds, issue partial credits, and monitor their complete transaction history in real-time.

Yes, our platform is fully equipped to handle high-quality, multi-participant virtual sessions, making it the perfect solution for group therapy, couples counseling, or family consultations. Providers have robust host controls to manage participant permissions, mute microphones, and control session access with a secure virtual waiting room. This flexibility allows your clinic to seamlessly offer diverse care models and expand your services without ever needing to rely on external, non-compliant software like standard Zoom.

Yes, we understand that every provider has a unique workflow. NousTalk allows you to create, save, and manage highly personalized clinical note templates to speed up your documentation process. Our advanced rich-text editor supports industry-standard structured formats like SOAP, DAP, and EMDR notes right out of the box. You can easily duplicate previous notes for recurring clients, embed clinical measures, and securely lock notes once they are finalized to maintain strict professional and legal compliance.

Yes, NousTalk provides highly granular role-based access control (RBAC) to help you manage your clinic's staff securely. Administrators can assign specific roles—such as Provider, Receptionist, or Biller—ensuring that employees only have access to the information strictly necessary to perform their jobs. For example, you can restrict administrative staff from viewing sensitive clinical notes while still allowing them to manage scheduling and invoicing, helping you maintain strict internal privacy standards.

Absolutely. You can eliminate paper forms entirely with NousTalk’s robust digital form builder. You can easily create customized digital intake questionnaires, medical history forms, and informed consent documents that clients can complete and sign electronically before their first appointment. The system automatically tracks the completion status of these forms and securely stores the digitally signed documents directly within the client's profile, ensuring you are always fully compliant before the session even begins.

Yes, NousTalk is built from the ground up to strictly adhere to the highest global healthcare privacy standards, including HIPAA (USA), PIPEDA (Canada), and GDPR (Europe). We provide comprehensive Business Associate Agreements (BAAs) for all our practices to ensure full legal compliance. Our platform includes mandatory audit logs, automatic session timeouts, and secure data handling procedures, meaning you can confidently use NousTalk without worrying about regulatory fines or compliance breaches.

Yes, NousTalk offers an incredibly powerful, optional session recording feature that operates strictly with proper client consent. Once a session is recorded, our proprietary AI Scribe technology can automatically generate accurate text transcripts and format them into structured clinical notes (such as SOAP or DAP formats). These recordings and transcripts are securely stored within the client's HIPAA-compliant profile, saving you hours of manual documentation time while maintaining perfect clinical records.

Yes, NousTalk includes a comprehensive, advanced analytics dashboard that gives you deep visibility into the financial health of your practice. You can track real-time insights into your overall revenue, session trends, cancellation rates, and individual provider performance if you manage a group practice. Our reporting tools allow you to filter data by date ranges, specific practitioners, or payment types to help you make informed, data-driven business decisions. This level of financial transparency empowers clinic owners to optimize their schedules and maximize their revenue potential.

Providers can set up recurring sessions for clients who require ongoing care. The system automatically schedules repeat appointments based on selected frequency, reducing manual scheduling work and ensuring continuity of care.

Yes, NousTalk includes lightning-fast, advanced search and filtering tools designed to help you navigate large patient panels effortlessly. You can instantly search for specific clients by name or ID, and apply granular filters to find past clinical notes, specific telehealth sessions, or outstanding financial records in seconds. This powerful search functionality drastically improves your daily workflow efficiency, significantly reducing the administrative burden of hunting down misplaced patient information.

NousTalk includes automatic timezone detection and conversion. This is especially useful for providers and clients located in different regions, ensuring appointments are scheduled accurately without confusion.

Absolutely. We understand that many practices work with external accountants, bookkeepers, or utilize third-party accounting software like QuickBooks or Xero. NousTalk allows you to easily export all of your financial data, including invoices, payment histories, and revenue reports, in universally accepted formats such as CSV or Excel spreadsheets. This streamlined export process ensures that your financial data remains perfectly synced and makes tax season significantly less stressful for you and your accounting team.

Your data is securely hosted on our state-of-the-art, compliance-certified cloud infrastructure powered by AWS. We perform automated, encrypted backups of your entire database on a daily basis across multiple geographically isolated servers to ensure total data redundancy. In the highly unlikely event of a hardware failure or natural disaster, our disaster recovery protocols ensure that your clinical records can be instantly restored with zero data loss, keeping your practice running smoothly.

Absolutely. We designed NousTalk’s telehealth platform to be completely responsive and mobile-friendly for both practitioners and patients. Clients who prefer to use their smartphones or tablets can easily join their secure video sessions directly from their mobile browser without needing to download a dedicated app. The mobile interface retains all the core functionality of the desktop version, including secure chat and screen sharing viewing, ensuring accessible and professional care for clients on the go.