Can I connect with my counselor from my smartphone ?
Yes. You can connect with your counselor from anywhere, anytime and from any mobile device (iPhone or Android), laptop or desktop (Mac or PC) using most browsers (Safari, Chrome, Firefox etc.) All you really need is a reasonably good internet connection and a device with a camera and microphone. We also recommend using ear buds for extra privacy.
How do I know if I have mental health insurance coverage through my college or university benefits plan ?
Most students have some mental health benefits coverage through your student union benefit plans. You usually pay for these benefits when you pay your tuition fees each semester. Not all benefit coverage is the same from one college or university to the other. Each college or university can have very different plans. During your first online counselling session, your counsellor will review your college or university mental health coverage, the credentials/qualifications required from your counsellor to be eligible for coverage and how to make claims and be reimbursed. If you do not have coverage, your counsellor will review all your options.
Can I choose my own mental health professional?
Yes. Whether you have insurance coverage under your current student health benefit plan, have external health insurance coverage or are paying out of pocket, you can choose your own care professional or the modality – Online or In-Person. During your first online consultation, your counsellor will review your options.
I have classes during the day. Are clinicians available evenings and weekends?
Yes. Most clinicians are available evenings and weekends.
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